blog

How to Unlock Cash App Account: Quick and Easy Method

By Contserco 06,Oct, 23

The Cash App is a prominent peer-to-peer payment app with a huge customer base in the US and the UK. But sometimes it will not function and become locked. So, you may ask how to unlock Cash App account.

You must contact the Cash App support to get your account unlocked. This is because it is a measure taken by Cash App to protect the security of your account. Ensure that you provide the basic identity verification information to the support team. It might take 24 - 48 hours for your account to be unlocked. This is the period from the time you found the account locked.

Learn more about unlocking the Cash App account below.

How to Unlock Cash App Account?

Given below are some steps to unlock your Cash App account:

  1. Open your Cash App account
  2. Choose the "Profile" icon
  3. Scroll down and select "Support."
  4. Now, select the "Unlocked Account" option
  5. Enter your email and describe your issue

Once done, you'll get a confirmation message within 24 hours saying your account has been unlocked. 

Why Does Cash App Gets Locked?

If you find your account locked on the application, it implies that there has been a detection of unusual activity on your account. The Cash App puts your safety first and is quick at preventing suspicious activities. If they feel that your account has a greater risk of getting compromised, they will lock it temporarily.

However, it does not mean that you cannot send payments forever. At this time, you cannot participate in exchanging stocks. Also, after the end of the usual period of the account being locked (2 – 4 days), you will be notified by the team at the Cash App. This notification will be about them having completed the investigation into your account. Moreover, they will notify you that your account is unlocked.

As soon as you get this notification, sign into the application and start using it.

Solutions to Unlock a Locked Cash App Account

When you find your Cash App locked for 24 hours, you might wonder about finding a way to unlock it quickly. Users often wonder if there is an unlock button that will resolve the issue of the Cash App temporarily locked account problem.

But there is no unlock button on this application. If the app authorities have locked your account, they have done so intentionally. So, it makes no sense to think that they will provide an unlock button.

In order to make your account functional again, you must consult the support team. Use these steps to unlock Cash App. Connect with the support team from the given steps:

  • Tap profile icon. It is at the top-left part.
  • Here, there will be a ‘Support’ option. Select it.
  • After that, choose ‘Something else.’
  • Now you will need to select an issue that pertains to your problem.
  • So, select ‘Account locked.’
  • At the end, choose the ‘Contact us’ option on the app.
  • Alternatively, after selecting support, you can choose ‘Start a chat.’
  • After that, communicate your issue.
  • After contacting the Cash App support, verify your identity. Provide your date of birth, last four SSN digits, and your complete name. Also, give a government-issued ID photo.
  • Now, wait for a response from the app. If the app requires more information, it will provide you with instructions for the same.

Contact Cash App Support on Phone to Unlock Your Account

If you find the process of using the app to connect with the support team a bit complicated, call their support number. It is possible that you need to do something urgently using the app, such as withdrawing money or contacting customer support directly. Dial 1 (800) 969-1940. This number is open, and users can seek help from Monday through Friday. The service hours are 9 AM to 7 PM EST.

Other Options to Take When Your Cash App Is Locked

Sometimes, the Cash App Support may take too long to unlock your account. In such a scenario, it would be difficult to withdraw money If it is urgent. So, a great workaround to this is to send money to another Cash App user with an active account. After getting funds in their account, they can withdraw it on your behalf. However, only try this method if you truly trust the other person to whom you are transferring money.

If you cannot find any other person, another way is to connect an external banking account and send funds there. Once you have transferred the money to your banking account, withdraw it from there easily. Note that this method will take a lot longer compared to the one above. It’s because banks need to adhere to various security rules to shield users against suspicious activity.

Unlock Cash App by Linking It to a New Account

Another workaround to the locked account problem that has worked for many is linking an old account to the new one. Make a new Cash App account and get it verified. After that, in ‘Settings,’ find the option to access your old Cash App account from the new account.

Here are the points to link your old Cash App account with the new one.

  • Register for another Cash App account.
  • Now, hit the ‘Profile’ icon on the upper-left.
  • You will find many options. Go down and choose the ‘Personal’ option.
  • Now, input your contact number and email ID to finish the profile field.
  • That’s it. Now you can access your old account.

Cash App Temporarily Locked Account – Why?

The reason your cash app account gets locked is due to detecting unfair practices on your account. The cash app makes it clear that there would not be any suspicious actions on your account. If found, you’ll get a temporary hold on your account.

Cash app puts a lock of 24-48 hours on your account. You will be informed through messages when the lock is removed. You can check your cash app and regain functionality then.

In this time duration, cash app investigates the cause behind security breach on your account. After detection, it decides whether to remove restrictions within 24-48 hours or more.

How To lock/Unlock Cash Card?

At the times when you find your card has been scammed or it is lost, you have option to lock it temporarily.

To lock cash card, follow the guide:

  • Open cash app.
  • Select ‘cash card’ on home screen.
  • Tap toggle to lock card.

To unlock card, this helps:

  • Tap to open app and log in.
  • Choose ‘cash card’ from home screen.
  • Push toggle to unlock cash card.

Frequently Asked Questions

How long can Cash App lock my account?

locked Cash App account will not last beyond 24 to 48 hours. You cannot trade stocks in this period. Also, you will get an alert from the app within 48 hours confirming that they have investigated the issue and unlocked the account.

How should I get my money out of a locked Cash App?

You need to get in regular touch with the customer support team of the app. They will tell you how long it will take for the issue to resolve and when you can get your money out of your account.

How do I unlock my Cash App card without app?

It is unlikely to unlock your Cash App card without the app. Get in touch with the support team through the app to unlock the card. Go to the profile on the app, choose ‘Support’ at the bottom and then tap ‘Unlock account’ to re-enable the card.

Why is my Cash App temporarily locked?

Your Cash App is temporarily locked because it violates the official terms of service. If there are illegal activities in your account or any verification issues, your Cash App will get locked.

Final Thoughts

You now know the exact measures to take to unlock Cash App. Contacting cash app customer support is the best way to unlock your account in two days. Connect with the support team through the app or use the support phone number.